Care and Candour

Have you ever wanted to learn how to approach an emotionally charged conversation with confidence? In this online course, you will learn strategies to stay in control during a difficult conversation, communicating in a way that aligns with your authentic leadership style and values. 

Individuals can struggle in communicating with confidence, especially when they need to have a difficult conversation with someone on their team.

Communication is one of the easiest skills to improve. Improving your communication skills takes intentional practice and effort and it begins with a willingness and ability to ask powerful questions. The second powerful skill in improving your communication is active listening.

Course Vision

To revolutionize the workplace by creating brave leaders who show up authentically, encourage comfort in discomfort, foster psychological safety, and enable others to respond to challenges and conflict with compassion and curiosity.

Target Audience

Anyone who wants to develop the confidence and ability to be brave in the workplace, have difficult conversations, and manage through conflict. This course has been designed to give you the competencies and the mindset to lead yourself and others with courage. You do not have to possess a formal leadership title to lead others.

Course Outcomes

Here is what you will take away from your learning experience...

  • Mindset

    Explore how your mindset contributes to the way you approach potential conflict and develop strategies to help you shift your mindset to achieve a positive outcome.

  • Listening Skills

    Evaluate your listening skills through a self-assessment and develop an action plan that will empower you to improve your ability to tackle conflict while developing positive relationships with others.

  • Courage to Have Difficult Conversations

    List and practice strategies you can implement to stay in control during a difficult conversation (e.g., steps to follow pre, during, and post conversation)


  • What is included in the program?

    You will explore how your mindset contributes to the way you approach a conversation and potential conflict. You will also be able to evaluate your active listening skills through a self-assessment. You will develop strategies you can implement to stay in control during a difficult conversation. You will also be encouraged to develop a goal and put it into action.

  • How long do I have to complete the course?

    Developing communication skills takes intentional effort and practice, which occurs over a period of time. That is why you will have full year access to the course. That means, you can revisit the course as many times as you need within a one year period. We have learned from our previous learners that after completing the course they felt more confident in seeking a promotion, which they were successful in achieving! As a result, they went back into the course to reassess and establish new developmental goals based on their new position.

  • How is this course different than other leadership online courses?

    As mentioned above, developing communication skills takes intentional effort and practice, which occurs over a period of time. Most online, self-paced courses consist of a series of videos, accompanied by PDFs and quizzes. These type of course formats are great in acquiring new knowledge, but do very little to influence and improve performance. Our courses are designed in a format that will allow you to engage in deep self-reflection and an opportunity to assess your ability to actively listen, and active experimentation of your newly acquired skills.

  • What if need extra support to transfer the knowledge and skills I gained from the course back to my workplace?

    As part of the course, you will have access to a learning accompaniment, called a GAP Plan, which stands for Goal/Action, and Proof. Throughout the course you will engage in self-reflection activities that will contribute to insights, knowledge, and areas of personal growth you would like to develop. The areas of personal growth you will identify can be used to create your GAP action plan, which will support the integration of your knowledge into your real life in the coming weeks and months ahead. In addition, we offer exclusive one-on-one coaching to our learners. Coaching is ideal for individuals who would like to develop deep growth and self-exploration to improve their performance. Individuals will work with a coach to develop strategies to tackle current challenges they are facing in their unique work context.

  • What if I would like to register multiple people at once?

    To facilitate the purchase process for you, please contact us at [email protected]. We would be happy to take care of all the backend work (e.g. enrol your team members and prepare an invoice). That will also give us an opportunity to learn more about your team and share tips of how to maximize each team member's learning.

Course Reviews

We think our courses are great, but don't take our word for it...

Relevant Content

Some of the “take home” information that I found quite useful (that stuck), was related to the SMART and GAP acronyms. I was able to relate to them not only to regarding my work environment, but in my personal life as well.

Tackle Conflict with Confidence

I am one who shies away from conflict. I don't want to stress and worry about it. This course showed me how I perceive conflict and how to have difficult conversations, when required

Humility is the key to powerful communication

I learned what makes a powerful question and what kind of a listener I am. I discovered through the 360° assessment I could do a better job at being present and listen with more empathy.

Course curriculum

    1. Tutorial - How to Navigate Through the Online Course

    2. Vision and Outcomes

    3. Course Structure

    4. Workbook

    1. Learning Roadmap

    2. Pre-Course Reflection

    1. Introduction

    2. Emotional Intelligence

    3. Values

    4. Vulnerability & Authenticity

    5. Mindset

    6. Wrap-Up

    1. Introduction

    2. Inclusion & Diversity

    3. Unconscious Bias

    4. Psychological Safety

    5. Empathetic Listening

    6. Coach Approach

    7. Wrap-Up

    1. Introduction

    2. Conflict

    3. Difficult Conversations

    4. Wrap-Up

    1. Introduction

    2. Boundaries & Assertiveness

    3. Wrap-Up

About this course

  • $200.00
  • 27 lessons